Travel and hospitality
Be the helpful answer, in every time zone. Without the hold music.
Travelers call with high intent and little patience. The agent answers property questions, presents options from your booking system, takes reservation requests, handles routine changes and brings your team in when hospitality needs a person.
Why hospitality teams start here. Three things change.
Direct demand captured
Booking questions are answered right away, so guests stay in your direct channel instead of going back to a booking site.
More languages served
International guests get a natural first conversation in their own language. The agent speaks 99 languages.
The front desk protected
Repeat questions and routine requests are handled while on-property staff focus on the guest in front of them.
A reservation inquiry. Options that really exist.
The agent understands the guest's needs, checks your connected booking system and offers only what it returns. A late arrival is noted for the front desk.
Example call, with sample data
Guest needs captured · options from the booking system · late arrival noted
From first question to post-stay follow-up. One guest journey.
The agent carries your property knowledge, approved policies, availability actions and escalation rules across every stage.
Reservation inquiries
Dates, party size, room needs and preferences understood before options are presented from your booking system.
Pre-arrival questions
Approved answers about parking, check-in, accessibility, amenities, transfers and local logistics. Directions can follow by WhatsApp.
In-stay requests
Housekeeping, maintenance, late arrival and service needs taken down and passed to your team as a written summary.
Changes and recovery
Routine changes handled, and complaints or disruption recognized early and handed to a person.
Hospitality at scale. Without sounding scripted.
Property details, room rules, check-in policy, amenities, local recommendations and service-recovery thresholds come from approved information. We tune the persona and wording with you so the agent sounds helpful, not hurried.
- Availability is verifiedRates, inventory and promises come from your connected system, or the request is handed to reservations to confirm.
- Service recovery escalates earlySafety issues, stranded travelers, accessibility needs and complaints skip the routine path and reach your team marked urgent.
- Languages keep their contextThe guest speaks their own language. The summary your team receives is written in your agent's language.
- Details in writingBooking details, directions and links can be sent to the caller by WhatsApp during the call.
Connected to reservations and operations. Scoped to what your systems support.
Our team connects your booking engine, property system, CRM and ticketing during the build, limited to the availability, reservation and service actions they expose.
Booking details, directions and links sent to the caller during the call.
Read more → LiveLanguages
How the agent handles 99 languages and callers who switch mid-call.
Read the guide → LiveCustom tools
An HTTPS endpoint the agent calls mid-conversation to check availability or open a request.
Read the guide →What hospitality teams ask.
Can the agent quote live rates and availability?
Yes, when your booking or property system provides that data through an API, which our team connects during the build. Without a live connection, the agent takes a complete reservation request for your team to confirm rather than guessing.
How many languages can it support?
99 languages. Before launch we test the languages you need on scripted calls, with your property names, dates and currencies.
Will a guest still reach the front desk?
You decide which requests the agent handles completely and which go to your team. Those reach the front desk as a written summary, so the guest does not have to repeat themselves.
Explore another industry.
Make every traveler feel expected before they arrive.
Choose the reservation or guest-service flow with the most missed demand. We'll turn it into a voice journey in the languages your guests speak.