Restaurants and food service
Answer the phone without stepping away from service. Even at the rush.
The phone rings when the host stand is busiest and the kitchen is moving fastest. The agent handles reservation requests, answers approved menu questions, takes catering leads, answers pickup questions and handles routine changes, without pulling someone off the floor.
Why restaurants start here. Three things change.
No choosing between guests
Your host stays with the guest at the door while the agent takes the call.
Calls become covers and orders
Reservation, pickup, private dining and catering intent move straight to the next action.
Consistent answers
Hours, allergens, menu availability, policies, parking and large-party questions answered from your approved information.
A table for tonight. With the details that matter.
Party size and accessibility needs are captured first, then the agent offers only the times your connected reservation system returns.
Example call, with sample data
Party size and accessibility captured · reservation system checked · times offered
Built for the moments when service gets loud. Four kinds of call.
The agent knows the difference between a table, an order, a catering opportunity and a question that must reach the kitchen or a manager.
Reservations and wait list
Party size, date, time, seating needs and occasion captured before valid options are offered. Without a connected reservation system, the request goes to your host team to confirm.
Pickup and order support
Status and change questions answered from your connected ordering system. New orders are possible on a custom build, read back and sent only after the guest says yes.
Catering and private events
Guest count, date, budget, location and service needs qualified before the lead goes to your events team.
Guest information
Approved answers to common questions, with allergy, complaint and accessibility issues passed to your staff.
Fast enough for a rush. Careful enough for a guest.
Menu and policy answers come from approved data. Allergy questions, complaints, accessibility needs, large parties and unusual requests follow explicit routes instead of being improvised.
- Allergy language is controlledThe agent does not guarantee safety or improvise ingredients. It uses your approved wording and passes the guest to qualified staff.
- Capacity stays realTables, pacing, blackout periods and large-party rules come from your connected system or the rules you approved.
- The rush stays observableEvery call gets an outcome and every real conversation a summary. Exceptions reach your managers as messages, each with an urgency judged after the call. Nobody has to watch routine calls.
- Two calls at a timeEach agent takes two calls at once by default. We raise it for locations with heavier phone traffic.
Connected to reservations and ordering. Scoped to what each system offers.
Our team connects your reservation, POS, ordering and CRM systems during the build, limited to the actions those systems make available.
OpenTable
Reservations connected through the access your account provides.
Read more → Connected during the buildToast
Order questions connected through its API, scoped to what you approve.
Read more → LiveThe address, a menu link or booking details, sent to the guest during the call.
Read more →What restaurant operators ask.
Can the agent take food orders?
On a custom build, when your ordering or POS system has an API for the menu, prices and placing an order. The agent reads the order back and sends it only after the guest confirms. A narrower first launch can cover reservation requests and order-status calls.
How does it handle allergy questions?
It follows your approved wording, is instructed never to make safety guarantees, and passes the guest to qualified staff whenever the question needs judgment about ingredients or cross-contact.
Can it handle several locations?
Yes. The agent confirms the location first, then uses that site's hours, menu, availability, policies and team contacts. Whether a location is open right now is computed from its listed hours, not guessed.
Explore another industry.
Travel and hospitality
Guest questions and reservation requests answered in every time zone.
Read more →Retail and e-commerce
Product questions and order calls, answered from your own data.
Read more →Beauty, wellness and med spas
A full calendar without interrupting the client in the chair.
Read more →Keep the team on the floor. And the guest on the line.
Start with reservations, pickup or catering. We'll shape the agent around the real pace and rules of your operation.