Never send a customer to voicemail again.
Your store gets a real phone number with an AI receptionist that answers every call in a human voice, looks up the caller's live Shopify order, and reads back the status and tracking - plus returns, store policies, and pre-purchase questions. 24/7.
Wildflower Goods
AI receptionist
0:00
Hear it answer a real order-status call
A customer calls asking where their order is. Press play - the receptionist verifies them and reads back live tracking.
Dramatization of a typical call. Captions shown; turn on sound when the recording is added.
The phone is still ringing
Every missed call is a customer you already paid for
You spent on the ad, the click, and the sale. Then they call with one anxious question - and reach a voicemail. A tracking page deflects the easy ones; the people who actually pick up the phone are the ones you can least afford to lose.
1 in 6
calls to small stores go unanswered
After hours, mid-rush, on a Sunday - the phone just rings out.
~40%
of support contacts are “where’s my order?”
The same question, over and over - and every one wants an answer now.
$15-25
to field one call with a human
An answering service runs $245-1,950/mo. Your AI handles it for cents.
Directional industry figures (small-business call-answer rates, ecommerce support-contact mix, and answering-service pricing, 2025-2026). Your numbers vary by store and season.
How it works
A real answer, start to finish - in one call
The customer calls
Your store's number rings into the AI receptionist - day or night, no hold music, no menu tree.
It verifies them
It asks for the order number and the email or phone on the order, and confirms they match before sharing anything.
It looks up the live order
It reads the real order straight from your Shopify store - status, fulfillment, carrier, and tracking.
It answers - and texts the link
It reads the status back in plain language and texts the tracking link to the caller. Resolved in under a minute.
More than a tracking bot
A full receptionist for your store
Order status is the headline. But the same agent handles everything a front desk would - so one line covers the whole phone.
Order status & tracking
The #1 reason customers call. It pulls the live order, reads the fulfillment status, and texts the tracking link.
Returns & refund status
“Did my return arrive? Where’s my refund?” - answered from the real order, not a guess.
Store FAQs & policies
Shipping times, return windows, hours, sizing, materials - answered from a knowledge base built from your store.
Pre-purchase questions
“Is this in stock? Do you ship to Canada?” The questions that turn a caller into a buyer.
After-hours & overflow
Picks up when you're closed, slammed, or it's 2 a.m. - so the call is never lost to voicemail.
In their language
Answers naturally in 20+ languages, or auto-matches whatever language the caller speaks.
The part that matters most
Callers won't know it's AI
A receptionist only works if it sounds like one. Ours speaks in a warm, natural voice with real pacing - it listens, it doesn't talk over people, and it handles a customer who fumbles their order number without missing a beat. No robotic cadence, no "press 1", no script-reading.
- A warm, natural voice - pick the one that fits your brand
- Handles interruptions, corrections, and real-world messiness
- Built-in noise cleanup so the line stays clear on both ends
Live, natural speech
Real-time, sub-second responses
20+
languages
<1s
to respond
24/7
always on
The math
Cheaper than voicemail is costing you
A human answering service charges by the call and clocks off. Voicemail charges nothing and loses the customer. Your AI receptionist answers every call, every hour, for a flat monthly price.
0 missed
Every call answered, including after hours and during a rush
~$0.40
Per call - versus $15-25 for a human to field the same one
1 line
Covers order status, returns, FAQs, and pre-sales questions
Compare it to a human answering service, not a tracking page. Self-service deflects the easy "where's my order" lookups. The calls that still come in are the urgent, high-value, about-to-churn ones - and those are exactly the ones a flat-rate AI line should catch instead of an outsourced operator at $245-1,950 a month.
Per-call and answering-service figures are 2025-2026 industry ranges (AI voice ~$0.05-0.30/min; human-fielded calls and answering-service retainers vary by provider). Illustrative, not a quote.
Live in minutes - it already knows your store
Connect Shopify and it reads your products, policies, and live orders. No scripting, no integrations to wire up.
Install from Shopify
Add the app and approve read-only access to your orders. No code, no phone hardware.
Pick a voice & number
Choose a voice, get a local number, and the agent reads your store's policies automatically.
Publish the number
Put it on your store, confirmation emails, and Google. Every call is now answered.
Safe with your customers' data
- Reads orders through Shopify's official API - never scrapes, never writes
- Shares order details only after the caller verifies the order number + email or phone
- Built on Shopify's Protected Customer Data rules for handling PII
How it stacks up
Voicemail loses them. A service costs a fortune.
| What you need | Voicemail | Answering service | Talk To My Agent |
|---|---|---|---|
| Answers after hours | some | ||
| Looks up the live Shopify order | |||
| Sounds human | |||
| Texts the tracking link | |||
| Handles returns, FAQs & pre-sales | some | ||
| Flat monthly price | |||
| Never puts the caller on hold |
Questions
Good questions, straight answers
How does the agent know which order is the caller's?+
The caller gives their order number (or confirmation number) and the email or phone on the order. The agent confirms they match the real order in your Shopify store before it shares any details - an order number alone is never enough.
Does it really sound human?+
Yes. It speaks in a warm, natural voice with real conversational pacing - it listens, handles interruptions and corrections, and never reads like a script or a phone menu. You pick the voice that fits your brand.
Is it only for order status?+
No. Order status and tracking is the most common call and the headline feature, but the same agent also handles returns and refund status, store FAQs and policies, and pre-purchase questions - so one line covers your whole phone.
Is my customers' data safe?+
The agent reads orders through Shopify's official API (read-only - it never writes to your store) and follows Shopify's Protected Customer Data requirements for handling personal information. It only discloses order details after the caller verifies their identity.
What does it cost?+
A flat monthly plan with your own local number, plus call usage - far below a human answering service ($245-1,950/month) and without the per-call human cost. Final pricing is shown at signup.
How long does setup take?+
Minutes. Install the app, approve read-only order access, pick a voice and a number, and publish it. The agent reads your products and policies automatically - no scripting or integration work.
Your store's phone, finally answered
Give your Shopify store a 24/7 receptionist that answers every call, looks up real orders, and never sends a customer to voicemail.
Coming to the Shopify App Store · be first in line