Order calls answered. Your team stays focused.
Let your AI receptionist handle routine order-status calls during busy periods and after hours. It verifies the caller and checks live Shopify orders, so your team can focus on customers who need a person.
Wildflower Goods
AI receptionist
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Hear an example order-status call
A customer asks where their order is. Hear the receptionist verify their details and read back the order status.
Scripted demonstration with example order data. Captions shown.
Less interruption. More time for your customers.
A phone assistant for your store's everyday questions
Best for stores that already receive calls about orders and shipping. Start with after-hours or missed-call forwarding, then decide what fits your team.
Where is my order?
Reads the verified caller's available order status, carrier and tracking information from Shopify.
What is your return policy?
Answers from the store information available to it. Refunds, cancellations and changes stay with your team.
A question that needs a person
Can take a message for your team to review in the call log. Your team handles the follow-up.
Keep your existing number
Forward your current line using your carrier, or publish the included number. Forwarding options and charges depend on your carrier.
Cover busy periods and evenings
Use conditional forwarding for busy or unanswered calls where your carrier supports it.
Speak your customers' language
Voice support in English, Hebrew, German, French, Spanish and Brazilian Portuguese. The app dashboard is in English.
Start with one test call
Check the experience yourself before forwarding customer calls. Number availability and activation time depend on the country and carrier requirements.
Install and choose a plan
Approve the Shopify permissions, then choose your voice, language and available phone number.
Test a recent order
Once the number is active, call with an order number and the email or phone on that order. Listen to the answer.
Forward calls when you need help
Set forwarding with your carrier, or publish the new number. Review calls and messages in your app.
You stay in control
- Order details are shared only after the order number and contact details match.
- Shopify access is read-only. The app cannot change orders or issue refunds.
- Questions it cannot resolve can become a message. Your team handles exceptions and follow-up.
Shopify app pricing
Same receptionist. Choose your monthly minutes.
Every plan includes a dedicated phone number and a seven-day free trial. Choose based on the calls your store already receives.
$29/month
Starter: 120 call minutes per month
$79/month
Basic: 350 call minutes per month
$199/month
Pro: 1,000 call minutes per month
Try it on your own store. Test an order lookup and a question that needs follow-up before sending live customer calls to the receptionist.
Prices are in USD, billed every 30 days through Shopify. Your existing carrier may charge for forwarding. See the questions below for minute allowances and number availability.
Before you install
The details that matter to your team
Can I keep my current phone number?+
Yes, if your carrier supports forwarding to the included number. Ask your carrier about forwarding all calls, busy or unanswered calls, and any forwarding charges. You can also publish the new number directly. Number porting is not part of this setup.
Which countries can I get a number in?+
The app offers number selection for the US, Canada, Israel, the UK, Australia, Brazil, France, Germany, Mexico, the Netherlands, Portugal and Spain, subject to availability and carrier requirements. Non-US numbers require business details. Some countries also require documents and carrier review, which can take several business days. Spain has a local-presence requirement. Check the setup instructions for your selected country before subscribing.
What if the AI cannot answer or the customer wants a refund?+
It can take a message, which your team can review in the call log and follow up on. It does not issue refunds, cancel or change orders, or provide a live transfer to a human. Keep your usual support channel available for urgent or complex cases.
What happens if I use all my included minutes?+
We notify you when your allowance is reached and suggest upgrading if you need more minutes. Extra-minute billing is not currently enabled. This is not an unlimited-use plan: service safeguards still apply. Review the current subscription terms in Shopify before approving a plan.
Does it send tracking links by SMS or WhatsApp?+
No. This Shopify app reads tracking information aloud. It does not send SMS or WhatsApp messages. Customers can use the tracking link in their shipping-confirmation email.
How are order details protected?+
The caller must provide an order number and the email or phone on the order before order details are shared. Access to Shopify is read-only. Calls may contain personal data, so review the privacy policy and provide any required caller notices before use.
Does it know my products and policies?+
It can answer from the store information available in its knowledge base. Test your key shipping and return-policy questions during the trial. Do not rely on it for live stock availability or product recommendations; your team should handle questions it cannot verify.
Is this a good fit if I rarely receive phone calls?+
The clearest fit is a store already spending time on repetitive order-status calls or missing calls while the team is busy. If your customers mostly use email or chat, first check whether enough phone enquiries need this service.
Hear how it handles your store's calls
Install Voice Receptionist, test it with a recent order, and decide whether it earns a place on your team.
7-day free trial · From $29/month · Phone number included