Bring the convenience of your store to every phone call.
Some customers still want to ask before they buy. Your voice agent can find products, answer approved questions, check order status, handle returns, recover high-intent carts, and follow through on the next action without making the customer start over.
Product inquiry
Live call
Caller
Your agent
Action completed
Product verified · delivery checked · checkout link prepared
Convert questions into baskets
Help callers find the right product, understand the differences, and move toward checkout while intent is high.
Resolve order calls quickly
Use verified order context for status, delivery, cancellation, and return workflows instead of generic answers.
Recover valuable demand
Follow up on selected high-value or abandoned carts with a useful, personalized conversation.
Voice commerce before, during, and after the sale
The agent can read approved catalog and order context, take supported actions, and continue the journey by SMS or WhatsApp.
Product discovery
Narrow options by need, size, compatibility, budget, or availability using verified catalog information.
Cart and checkout assistance
Answer the last question, share a secure checkout path, or support a configured keypad payment workflow.
Order support
Authenticate appropriately, check status, and initiate approved changes, cancellations, or return steps.
Retention outreach
Handle replenishment, back-in-stock, post-purchase, and win-back calls with customer context.
Grounded in your catalog, orders, and policies
The agent should never invent stock, delivery dates, compatibility, or return terms. It uses Shopify data and other connected sources where available, and clearly distinguishes verified facts from a request that needs confirmation.
Designed for the work, not just the conversation
Live commerce context
Shopify is a live Talk To My Agent integration for supported catalog and order workflows.
Sensitive data stays out of speech
Configured payment flows can move card entry to the telephone keypad and a PCI-compliant vendor rather than asking callers to read numbers aloud.
The conversation can continue
Send the right product, checkout, return, or support link by SMS or WhatsApp without losing context.
Connected operations
Start with Shopify or connect your commerce stack
Shopify is available today. Additional catalog, order, CRM, helpdesk, and payment workflows can connect through APIs and webhooks according to the actions your systems expose.
Explore integrationsWhy this market now
Voice is becoming a real commerce interface.
DHL’s 2025 E-Commerce Trends Report found that one quarter of surveyed merchants expect voice commerce to be part of how customers shop, alongside growing use of AI across the buying journey.
Read the DHL reportWhat commerce teams ask
Does Talk To My Agent connect to Shopify now?
Yes. Shopify is a live integration. We scope the exact catalog, order, customer, and action permissions required for the store’s chosen workflows.
Can the agent take payment on the call?
It can support a secure keypad-led payment journey connected to a PCI-compliant payment vendor, so sensitive card digits are not spoken to the agent. The final processor and flow are selected for the merchant deployment.
Can it recommend products?
Yes, within the product data and rules you provide. Recommendations can use stated needs, compatibility, inventory, price, and approved merchandising logic without inventing product claims.
Explore another industry
Let customers shop the way they already talk.
Bring your highest-value phone journey, from product questions to order support, and we’ll turn it into a connected voice experience.