Retail and e-commerce
Bring your store's convenience to every phone call. Answered from your own data.
Some customers still want to ask before they buy. The agent finds products, answers approved questions, checks order status after a caller check and sends the next link by WhatsApp, so the customer never has to start over.
Why commerce teams start here. Three things change.
Questions turn into orders
Callers find the right product and understand the differences while intent is high, then get the link they need on WhatsApp.
Order calls resolved quickly
Status, carrier and tracking details, read only after the caller matches a detail on the order. No generic answers.
Valuable demand followed up
Your systems can trigger follow-up calls through the Voice API, for example on selected high-value carts, with consent handled on your side.
A product question. Answered from the catalog.
Size, stock and options come from your live catalog during the call. When the catalog does not say, the agent does not guess.
Example call, with sample data
Product found in the catalog · stock confirmed · shipping question next
Voice commerce before, during and after the sale. On your data.
The agent reads approved catalog and order context, takes the actions you switched on and continues the journey on WhatsApp.
Product discovery
Narrows options by need, size, compatibility, budget or availability using your catalog.
Cart and checkout help
Answers the last question and sends a secure checkout or payment link by WhatsApp. Our team connects your payment provider during the build.
Order support
Checks the caller against the order, then reads the status. Changes, cancellations and returns go to your team by email with the order number.
Retention outreach
Replenishment, back-in-stock, post-purchase and win-back calls, placed by your systems through the Voice API.
Grounded in your catalog, orders and policies. Nothing invented.
The agent should never invent stock, delivery dates, compatibility or return terms. It uses Shopify and the other sources our team connects, and keeps verified facts apart from requests that need your team to confirm.
- Live Shopify contextOrder status after a caller check, product questions from your catalog, and shipping questions, on live calls today.
- Callers verified in codeAn order opens only after the caller matches a detail on it, such as the email or phone number. An order number alone reveals nothing.
- Payment by secure linkPayment happens on your provider's page through a secure link, not by reading numbers aloud.
- Only to the callerWhatsApp messages go to the number on the call. The agent cannot pick another recipient.
Start with Shopify. Or connect your commerce stack.
Shopify is available today. Other catalog, order, CRM, helpdesk and payment systems are connected by our team during the build, through the actions their APIs expose.
What commerce teams ask.
Does it connect to Shopify now?
Yes. Shopify is live: order status after a caller check, product questions from your catalog and shipping questions. The Shopify app does not change, cancel or refund orders; those requests go to your team.
Can the agent take payment on the call?
It sends a secure payment link from your provider by WhatsApp while the caller is still on the line, so card details are entered on the provider's page rather than spoken to the agent. Our team connects the provider during the build. See voice payments.
Can it place new orders?
On a custom build, when your order system has an API for it. The agent reads the order back and sends it only after the caller says yes. The Shopify app itself does not place orders.
Can it recommend products?
Yes, within the product data and rules you provide. Recommendations can use stated needs, compatibility, stock and price without inventing product claims.
Explore another industry.
Let customers shop the way they talk.
Bring your highest-value phone journey, from product questions to order support, and we'll turn it into a connected voice experience.