Automotive
Every sales lead gets a follow-up. Every service call gets an answer.
A dealership runs two demanding phone businesses at once. The agent qualifies shoppers, sets test drives, books service, answers status calls and passes urgent issues to your team, without making customers wait for the right department.
Why dealerships start here. Three things change.
Leads reached before they move on
New leads are engaged quickly, vehicle interest and trade-in context are captured, and the next conversation is booked.
Service bays filled with care
Each request is matched to service type, location, transport needs and real appointment capacity from your scheduler.
Fewer status interruptions
Approved repair and readiness updates from your service system, without pulling advisors off the service floor.
A service call. Safety checked first.
Warning-light questions follow your triage wording. A concern that sounds urgent goes to a qualified person; a routine one gets a slot.
Example call, with sample data
Vehicle and concern captured · triage questions asked · Friday slots checked in the scheduler
One voice for sales, service and ownership. Routed by intent, not keypad menus.
The agent gathers context first and takes the approved action next.
Internet lead follow-up
Your lead system triggers a call through the Voice API. The agent confirms vehicle, timeline, financing interest, trade-in and a preferred appointment time.
Service scheduling
Collects vehicle and concern details, offers valid slots and notes shuttle, loaner or wait preferences.
Recall and maintenance outreach
Outbound calls to the owners you choose, with a clear reason to act and a booking while they are on the line.
Repair-status calls
Shares approved milestones and passes estimate approvals or technical questions to the assigned advisor's team.
Designed for the handoffs dealerships run on. Sales, service, parts and finance.
Each department has its own playbook. A router picks the right workflow for each caller, the agent asks that workflow's questions, and cases that need expertise or authorization reach your team as a written summary.
- No guesswork on safetyWarning-light and drivability questions follow approved triage wording, and urgent concerns go to a qualified person.
- Inventory and availability stay currentThe agent uses connected data or approved rules, and does not promise a vehicle, part, loaner or appointment it cannot verify.
- Confirm before commitAppointments are read back to the caller and booked only after they say yes.
- Attribution stays intactThe lead source and campaign you send with a Voice API call come back with its result, alongside the outcome and summary.
- Returning callers recognizedWith caller memory on, the agent recognizes the number and picks up from the last conversation.
Connected to your dealership stack. Scoped to what it exposes.
Our team connects your CRM, scheduler, DMS or service platform during the build, through its API, limited to the data and actions you approve.
Sales follow-up calls
Your systems place the call and get the outcome back.
Read the guide → LiveCustom tools
An HTTPS endpoint the agent calls mid-conversation to check a slot or create a record.
Read the guide → LiveWebhooks
A signed event after every call with the call record, for BDC and marketing reporting. The outcome and summary are on the call once it is evaluated.
Read the guide →What automotive teams ask.
Can one agent handle both sales and service?
Yes. A router sends each caller into a separate workflow, each with its own questions, actions and connected systems.
Can it follow up on internet leads?
Yes. Your lead system places the call through the Voice API, and consent and calling hours are enforced on that side. The agent qualifies the lead, books the appointment, can send the booking details by WhatsApp and returns the result to your workflow.
Will it promise inventory or service availability it can't confirm?
It should not, and we test for it. Confirmed facts come from connected systems. Otherwise the agent takes a request for your team to confirm instead of making an unsupported promise.
Explore another industry.
A capable answer between every lead and the next dealership.
Choose sales or service first. We'll map the call, the system action and the exact moment a person should step in.