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Turn the next urgent call into a booked job. While your crews stay on site.
Your technicians cannot answer while they are on a roof, under a sink or driving to the next customer. Your agent can. It picks up, understands the problem, takes the address and access notes, books the visit when your schedule is connected and passes your dispatcher a clear written summary.
Why service businesses start here. Three things change.
Answered at the moment of need
A leaking pipe, a failed furnace or an electrical fault is when the customer is ready to book. The call is answered then, not returned an hour later.
Qualified before dispatch
Service type, urgency, location, property details and access notes are captured before the job reaches your team.
Crews stay productive
Routine scheduling and arrival questions are handled without pulling technicians or dispatchers away from active work.
An urgent call. Handled in order.
Safety first, then the address, then the visit. The agent gives your safety wording, captures what dispatch needs and passes the case to your team marked urgent.
It does not diagnose the problem. Your criteria decide what counts as an emergency.
Example call, with sample data
Emergency job · address captured · today's windows checked in the connected schedule
Built around the jobs that drive a service business. Every call ends with a next step.
The agent follows your service area, hours, availability and escalation rules.
New job intake
Identifies the issue, confirms the address and urgency, and collects the details your dispatcher needs. The result is a qualified request.
Scheduling and rescheduling
Offers real windows from your connected schedule and books the visit after the caller confirms the read-back. Without a connection, the request goes to your dispatcher to confirm.
Emergency calls
Recognizes the situations you define, gives your safety wording and passes the case to your team marked urgent.
Arrival and follow-up
Answers arrival-window questions from your system and collects missing details. After the visit, your system can trigger a follow-up call for feedback or more work.
Sounds like your best dispatcher. Outside office hours too.
Give the agent the same playbook your team uses: service zones, job types, minimum charges, emergency rules, appointment capacity and when a person must take over.
- No invented availabilityThe agent offers only the windows your connected schedule returns, or the booking rules you approved.
- Safety comes firstGas, electrical, flooding and other hazards trigger your exact safety wording, and the case reaches your team marked urgent.
- Confirm before commitA booking is read back to the caller and sent only after they say yes.
- Every detail travels with the jobA signed event after each call carries the call record to your webhook, transcript included when transcript shipping is on. The outcome and summary are on the call once it is evaluated. Our team can also write the job into your CRM or dispatch system.
- Ready for a busy dayEach agent takes two calls at once by default. We raise it when your volume needs it.
Fits the tools you already run. Scoped to the actions you need.
Field service software is connected by our team during the build, through its API, with access limited to the actions your team approves. Results can also go to any workflow by webhook.
ServiceTitan
Connected through its API, scoped to the actions your team approves.
Read more → Connected during the buildJobber
Requests and visits written where your team already works, through its API.
Read more → Connected during the buildHousecall Pro
Customer and job details carried into your schedule, through its API.
Read more →What service operators ask first.
Can the agent tell an emergency from a routine request?
Yes. We write your emergency criteria, required safety wording and service boundaries into the call flow. When a call matches, the agent gives that wording and passes the case to your team marked urgent. It does not try to diagnose the problem.
Can it book directly into our schedule?
Yes, when your scheduling system has an API for availability and booking. Our team connects it during the build. Otherwise the agent takes a complete request and your dispatcher confirms it.
What happens when a caller needs a person?
The agent tells the caller what happens next and emails your team a written summary of the request, so nobody has to ask the same questions again. Your rules decide which calls go to a person.
How many calls can it take at once?
Two simultaneous calls per agent by default. We raise the limit on request once we know your peak volume, such as the first cold morning of the season.
Explore another industry.
Stop letting the busiest calls reach voicemail.
We'll map one high-value call flow, connect the right action and let you hear how your agent would handle a real customer.