Property and real estate
Every property call reaches someone who can move it forward. Day or night.
A leasing inquiry at night and a maintenance call at dawn both deserve a useful answer. The agent qualifies prospects, schedules viewings, answers approved property questions, takes resident requests and passes each issue to your team with a written summary.
Why property teams start here. Three things change.
Leads reached first
Inquiries are answered right away, the property and requirements are identified, and interest turns into a booked viewing.
A reliable front door for residents
Maintenance requests are captured the same way every time, emergencies are recognized, and the resident hears a clear next step at any hour.
Less coordination work
Routine showing, application, access and status conversations stay out of managers' inboxes.
A rental inquiry. Qualified for a viewing.
The agent checks the listing, offers real viewing times from your connected calendar and asks the same approved questions of every prospect.
Example call, with sample data
Listing checked · move-in timing captured · two viewing times offered
One number for leasing, sales and resident service. Routed by intent.
The agent identifies the property, the caller's relationship to it and what they need before it asks the next question or opens the next workflow.
Lead qualification
Captures budget, timing, location, bedrooms, financing or lease requirements and a preferred viewing time.
Showing coordination
Offers real windows from your connected calendar, books after the caller confirms and sends the address and details by WhatsApp.
Maintenance intake
Documents the issue, unit, access permission and severity in a consistent format, and can send a link to your own request form by WhatsApp when photos are needed.
Resident and owner updates
Answers approved status questions and passes financial, legal or sensitive issues to your managers.
Useful automation. Your screening and emergency rules written in.
The agent uses property-specific facts and the same approved questions for every prospect. Protected-characteristic topics, legal notices, safety issues and decisions that need judgment go to your team, following your policy.
- Consistent qualificationEvery prospect is asked the same approved property and timing questions. Subjective screening stays out of the call.
- Emergency maintenance has its own pathFire, gas, flooding, no heat, security and the other hazards you define trigger your immediate instructions, and the case reaches your team marked urgent.
- Property facts stay groundedAvailability, rent, fees, amenities and showing times come from your connected systems or approved content.
- Confirm before commitA viewing is read back to the caller and booked only after they say yes.
Connected to listings, calendars and work orders. Nothing to reconstruct.
Our team connects your listing source, calendars, lead routing, resident records and maintenance system during the build. New leads can land on a monday.com board today, and every call returns its outcome to your workflow.
monday.com
New leads land on your board with the caller's details and what they asked for.
See integrations → LiveAddresses, viewing details and form links sent to the caller during the call.
Read more → LiveWebhooks
A signed event after every call with the call record, to open the work order. The outcome and summary are on the call once it is evaluated.
Read the guide →What property teams ask.
Can the agent qualify a tenant or buyer?
It can collect objective, approved facts and schedule the next step. Eligibility, screening, lending and other consequential decisions stay in your established human and system processes.
Can it handle maintenance emergencies?
It recognizes the emergency criteria you define, gives your approved immediate instructions and passes the case to your team marked urgent. It does not replace emergency services.
Can it work across many buildings or listings?
Yes. The agent first identifies the property and the caller's relationship to it, then uses the right knowledge, contacts, availability and workflow for that location.
Explore another industry.
A front desk for every property that knows the next step.
Start with leasing or maintenance. We'll map the facts, actions and escalation rules that make the call useful.