AI phone receptionist
Answer more calls. Book appointments in your calendar.
A receptionist that answers in a natural voice, checks your live calendar and books the appointment on the call. Day, night, weekends and the Monday-morning rush.
From ring to booked. In one call.
No hold music, no menu tree, no callback.
- 1
It answers
Your number rings straight into the receptionist, which greets the caller by your business name.
- 2
It understands
A new booking, a change, a question about hours or a message for someone. It works out which, and follows your script for it.
- 3
It checks
It reads your live calendar for the right service and staff member, and offers only times that are really open.
- 4
It books
It reads the details back, books the appointment and confirms only once your booking system says it is booked.
The whole front desk. On one line.
Booking is the headline. The same agent handles the rest of what your front desk hears all day.
Books appointments
Services, staff and live availability, read from your booking system. Wix Bookings works today; our team connects other calendars during the build.
Takes changes and cancellations
The agent takes the request and passes it to your team by email with the details. With Wix Bookings, an existing booking is not changed on the call.
Answers questions
Hours, locations, parking, services and policies, from a knowledge base built from your own content.
Takes messages
Anything that needs a person reaches your team by email as a written summary. Nothing is lost to voicemail.
Covers after hours and overflow
Picks up when you are closed or every line is busy. Each agent takes two calls at once by default, and more on request.
Speaks their language
99 languages, matched to the caller.
Never offers a slot that is not really free.
The receptionist works from your live calendar on every call, and it is honest about the outcome. If a booking is waiting for approval, the caller hears that, not "you're booked".
- One read-back before bookingService, date, time, staff and contact details, confirmed by the caller.
- No double submissionsA slot already booked on the call is not submitted again.
- Details by WhatsAppThe address or booking details sent to the caller while you are still talking.
Example call
Questions.
Does it actually book, or just take a message?
It books. With Wix Bookings it reads your services, staff and live availability and creates the real booking on the call. For other booking systems, our team connects them during the build.
Does it sound like a person?
It speaks in a natural voice with real conversational pacing. It listens, lets callers change their mind mid-request, and never reads like a phone menu. You choose the voice that fits your brand.
What happens with a call it should not handle?
You set the limits. For anything outside them, the agent tells the caller what happens next and sends your team a written summary by email, so someone can pick it up with the full context.
Does the caller get a confirmation?
Your booking system sends its usual confirmation. The agent can also send the booking details or your address by WhatsApp during the call.
How is this set up?
Our team builds it with you: your services and policies, your scripts, the voice and the connection to your calendar. We test it on calls before it goes live on your number.
Which call should your agent take first?
Tell us which requests your team handles most often. We'll suggest a practical place to start.