Healthcare, dental and senior care

A calmer front desk starts with a better first answer. Clinical questions stay with your team.

Patients and families call when they are worried, busy or ready to take the next step. The agent gives them a clear, patient conversation while your care team stays with people. It books and moves appointments, answers approved administrative questions, takes family inquiries and passes anything clinical to the right person.

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Patient access without the switchboard bottleneck. Three things change.

Shorter phone queues

Routine appointment and administrative calls are answered as they come in. Each agent takes two calls at once by default, and we raise it when your volume needs it.

Clinical attention protected

Nurses and providers stay out of scheduling conversations, and clinical questions still have a defined path to them.

Fewer empty slots

Reminder calls confirm or move visits in time to offer the opening to someone else.

Moving an appointment. Without a hold queue.

The agent finds the visit in your connected scheduling system, offers real openings and changes it only after the patient confirms the read-back.

Which identity checks apply before a patient's appointment is opened is agreed with you and built into the connection.

Example call, with sample data

CallerI need to move tomorrow's cleaning. Is there anything after four next week?

AgentI can help with that. I have Tuesday at 4:30 or Thursday at 5:00 with your hygienist. Which works better?

Existing appointment found · two openings offered from the connected schedule

The calls it takes. Inside an approved administrative scope.

The agent knows what it may answer, what it must collect and what always goes to a person.

Appointment booking

Matches the reason for the visit, location, provider preference and real availability before confirming.

Reminders and rescheduling

Your scheduling system triggers reminder calls through the Voice API. The patient confirms or names a better time, and the result comes back to your system.

Patient and family inquiries

Approved answers about hours, locations, preparation, accepted plans, availability and the next intake step.

Directed escalation

Recognizes urgent language or requests outside its scope and passes them to your team, following the protocol you approve.

Automate administration. Keep clinical boundaries clear.

A healthcare voice agent should not improvise. With your team we define what it may answer, which identity checks apply, the minimum it needs to collect, where each case goes and what is stored.

Security FAQ

Scope is explicitClinical advice, diagnosis and emergencies stay outside the agent's role. Approved administrative tasks stay inside it.
Human care stays reachableClinical triggers and patient requests reach your team as a written summary, so nobody asks the patient twice.
You choose what is storedRecording and transcript storage are separate switches. Turn recording off and no audio is kept.
Short-lived playbackRecording links in your dashboard expire within minutes.
Deletion on requestAny call, any caller's calls or every call on your agent can be deleted on request.
Your servers, if you preferThe gateway can run on your own hardware, with no inbound ports open.

Connect the access layer. Not another isolated inbox.

Healthcare scheduling and practice systems are connected by our team during the build, after we agree identity checks, what the agent may read and where results go.

Connected during the build

NexHealth

Scheduling connected through its API, scoped to the actions your team approves.

Reminder calls

Your system places one call per appointment and gets the outcome back.

Read the guide → Live

Webhooks

A signed event after every call with the call record, for your own workflow. The outcome and summary are on the call once it is evaluated.

Read the guide →

Questions from healthcare teams.

Will the agent give medical advice?

No. We define an administrative scope and explicit escalation rules with you. Clinical questions, symptoms and emergencies are handled with the wording and route you approve.

Which privacy requirements can it meet?

We don't make certification claims here. We can show your compliance team exactly where call data goes: our carrier connects the call, an encrypted tunnel carries it to the gateway, and Google's voice model does the listening and speaking. After the call, a Google text model reads the transcript to judge the outcome, and a message the caller leaves is emailed to your team. Recordings and transcripts are stored with us by default for your dashboard and API, each behind its own switch, the carrier keeps its own copy of a phone recording under its own terms, and the gateway can run on your own servers. A data processing addendum is available where your law requires one. Bring your requirements to the planning call and we will say plainly which ones the setup meets.

Can it handle multiple locations and providers?

Yes. The call flow can use the location, visit type, provider preference and live availability from your connected schedule. It speaks with patients in their own language, with 99 languages supported.

Are transcripts visible in the dashboard?

Recordings play in the dashboard. Transcripts come to your systems by API and webhook, and you can switch transcript shipping off.

Answers for patients. Time back for your front desk.

Start with one administrative workflow, agree the clinical boundary, and measure the time returned to your front desk.

Tell us about your calls